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Insured Motorists’ Rights in Georgia Insured Motorists’ Rights in Georgia Prepared to assist consumers in handling an automobile claim with your insurance company. AutoWise Collision Inc is well experienced with many of the events and transactions that can occur when a collision repair is taking place. Qualified and expertise staff know just how to handle the most delicate issues and circumstances that can truly make the customer at ease and comfortable with the issues and repair of their vehicle. Below are some important facts and Frequently Asked Questions for your information and awareness. Autowise Collision stands behind all work and repair provided to the customer and client. 1. Do you have the right to select the shop that will repair my car? Yes. In order to expedite your claim, select the repair shop, leave your automobile there and notify your insurance agent or company. 2. Do I need to get two or three estimates? No. Notify your agent or insurance company. Your insurance adjuster may need to inspect the damage. If your insurance company has a drive-in claim service and your car is safe to drive, you should call them for an appointment, take your car there, make sure you get a copy of the insurance adjuster’s estimate, and take your automobile to the shop of your choice. Some insurance agents may tell you to get two or three estimates. Talk to your insurance adjuster first. Generally, claims are handled by the insurance company’s claims department, not agents. 3. Must I notify my insurance company before repairs? Yes. Insurance policies require that you notify the company or your agent, make a report, and tell them where the damaged vehicle may be inspected. 4. Who pays the repair bill? You must arrange for payment. Your insurance policy states that they will pay you, less any deductibles or depreciation. 5. Who is responsible for the repairs? The shop (Autowise Collision Inc). That’s why it is important that you select a repair facility that is properly trained and equipped to restore your automobile to its pre-accident condition. 6. If  you should experience any difficulty with the repair job, who should you contact? First, the manager of the shop. (Autowise Collision) Again, this is important that you place your car in a facility that you know has reputable credentials as a full services and qualifying auto collision and repair shop. Click here [We Value Our Customers and Clients] to review our credentials in customer service and quality auto collision repairs. As the shop Autowise Collision) is responsible for proper repairs. If your issue is still not resolved, you can contact your insurance company claims manager who may be able to help you. However, Autowise makes all attempts to completely satisfy the customers and greatly values their acceptance of the work done.   Here are some very important facts to be informed about: 1. Remember, the amount of your claim cannot be properly established or your vehicle repaired until you select a repair shop and drive or have your automobile towed there. Any delay may cause you some difficulty with your Insurance Company. 2. If for any reason you need to write to the Georgia Insurance Dept., state your name, address, city and phone number, name of your insurance company, your insurance claim number and a brief description of your events. Attach copies of estimates, invoices or other materials that will help explain your situation. Autowise Collision Prides itself on a higher quality of customer service and attempts to provide the customer with all the requirements to make your repair as easy as possible. We know that it is an inconvenience to be without your own car and try to offer our greatest concerns for your safety and comfort while your auto body repairs are in progress. 3. If the shop of your choice and the insurance company do not agree on how the car should be repaired or what it should cost, or If the insurance company fails to process your claim or pay the amount agreed upon, you should do the following Your first step should be to contact your insurance agent to see what the issues are that might be holding up the process. If you feel that you want to discuss the issue further, then you can request to talk to the Branch or Regional Claims Manager of the insurance company. If working with your Insurance Company fails, you can contact the Georgia Insurance Department office. Most insurance policies provide an Appraisal Clause. When the insurance company and the customer fail to agree, either party may request an appraisal of loss within sixty (60) days after the claim has been filed. Each party may then select a competent appraiser to represent them and the two appraisers will select a competent and disinterested umpire. If the two appraisers do not agree, they may submit their findings to the umpire for a decision of any two of the estimates and appraisal findings for the amount of loss. 4. Autowise Collision (as the shop) is a direct repair shop for most major insurance companies, Nationwide Insurance, Assurance America, Kemper, Mercury Insurance, Southern General and several more. We also work with Enterprise Rental and Leasing to pick you up from our shop when you drop your car off or towed in.  Enterprise also picks up their car at our facility when your car is ready to drive home. Autowise Collision is a member of the NFIB for Small Businesses and Acworth Business Association. We belong to the community and pride ourselves on our long time area involvement with trusting associations.